General terms and conditions

1. Definitions

(1) The terms “we”, “us”, or “our” refer to Gasthaus Camping Perlbach, owner Georg Mühlbauer, Unterholzen 7 of 94371 Rattenberg in Germany, registered under the identification number DE330936675.
(2) The term “Website” refers to www.campingperlbach.de.
(3) The term “Services” refers to all services provided by Gasthaus Camping Perlbach, including the provision of pitches and accommodations, the receipt of booking information via our booking system, the management of reservations and payments, and communication via channel managers.
(4) The term “Customer” or “Guest” refers to:
a) the person making a booking in their own name (Lead Guest).
b) the organization on whose behalf a booking is made.
(5) The term “Accompanying Persons” refers to all persons (including children) and animals accompanying the Guest, for whom the Guest assumes contractual obligations and compliance with the site rules.
(6) The term “Unit” refers to any form of accommodation such as camping pitches, tent sites, huts, holiday apartments, or other rental areas.
(7) The term “Content” means text, graphics, images, music, software, audio, video, information, or any other form of data.
(8) The term “Customer Content” refers to content provided by the Customer in the context of using the Services (e.g., reviews, messages, profile data).

2. Scope of Application

(1) These General Terms and Conditions govern the mutual rights and obligations for the temporary rental of units as well as all other services and deliveries provided by Gasthaus Camping Perlbach, owner Georg Mühlbauer as the operator, and the customer. Services are provided exclusively based on the price list valid for the travel period, the House and Campsite Rules, and these General Terms and Conditions. The price list and the House and Campsite Rules can be viewed at any time on our website (www.campingperlbach.de). There is no entitlement to a specific pitch; the operator reserves the right to reassign the guest to an equivalent unit for objectively justified reasons (e.g., weather conditions, maintenance, or ground conditions).
(2) Subletting or re-renting of the provided units, as well as their use for purposes other than residential and recreational, requires the prior consent of the lessor in text form (e.g., email).
(3) Terms and conditions of the guest shall only apply if they have been previously agreed upon. Deviations from these conditions are only effective if we have expressly confirmed them in text form.

3. Booking/Booking Confirmation

(1) Booking inquiries are to be made via our website (www.campingperlbach.de) or by e-mail (info@campingperlbach.de). Short-term bookings on the same day of the planned arrival can also be made by telephone at +49 (0) 9963 701. Bookings via connected third-party portals are also permitted.
(2) The process for e-mail inquiries is a two-step process: A non-binding inquiry regarding availability by the guest and our information regarding this do not yet constitute a contract. Only the subsequent booking declaration by the guest and our following booking confirmation in text form lead to a binding accommodation contract.
(3) For direct bookings via the website or third-party portals, the guest makes a binding offer upon completion of the booking process. The contract is concluded by our booking confirmation in text form or, in the case of short-term telephone bookings on the same day of arrival, also verbally over the telephone.
(4) With the booking confirmation (in text form or verbally over the telephone), the guest accepts the prices, the House and Campsite Rules, and these General Terms and Conditions, which have been made accessible to the guest via our website (www.campingperlbach.de). The guest is liable for the contractual obligations of all accompanying persons registered by him.

4. Payment

(1) The prices for the units provided, fees, and other additional costs are based on the price list valid at the time the contract is concluded, as shown on our website (www.campingperlbach.de).
(2) Pre-ordered services (e.g., bread roll service or food orders in the restaurant) must be paid for even if not utilized. Free cancellation is only possible in person at the reception within 3 hours after placing the order.
(2) The total invoice amount becomes due for payment on the day of departure. However, we reserve the right to request a reasonable down payment of up to 50 % of the total price or to issue interim invoices for longer stays or on special occasions (e.g., group bookings or special requirements).
(3) Payment on-site can be made in cash, by EC card (debit card), or with common credit cards.
(4) Claims arising from cancellations (cancellation fees according to point 8) are due immediately upon invoicing and must be paid by bank transfer to our specified business account.
(5) For bookings via third-party portals, the payment terms agreed upon there take priority.

5. Arrival and Departure

(1) On the day of arrival, the booked units are available from 1:00 PM. Claims for damages due to delayed availability are excluded, unless they are based on intent or gross negligence, or the delay was caused by force majeure or unpredictable events (e.g., necessary short-term repairs).
(2) On the day of departure, units must be left vacated and clean by 11:00 AM. In the event of an unannounced late departure, we reserve the right to charge the costs for an additional day according to the current price list.
(3) If the guest does not appear by 8:00 PM on the day of arrival without notice, we are entitled to reassign the unit after a grace period until 11:00 AM the following day. The contract is then considered cancelled; applicable cancellation fees are based on point 8.
(4) For rental accommodations (huts/holiday apartments), the guest has the choice of performing the final cleaning themselves or paying a cleaning fee according to the price list.
(4.1) In the case of self-cleaning, the unit must be left completely in a clean condition (as found).
(4.2) If the cleaning fee is chosen, the unit must still be left swept clean, trash emptied, the refrigerator cleared, and used dishes washed and put away. Gross dirt must likewise be removed.
(5) If the unit is not left as described above, we will charge a flat fee of 15.00 EUR for the increased coordination effort for the short-term provision of cleaning staff, in addition to any applicable cleaning fee. The guest is permitted to provide evidence that no damage or expense was incurred at all or that it is significantly lower than the flat fee.

6. Units

(1) The units are handed over in proper and clean condition. The guest acknowledges that this is a nature campsite and that slight unevenness, roots, or natural features of the terrain do not constitute a defect. The guest is obliged to immediately report any noticeable defects in the rental objects or accommodations.
(2) The inventory must be treated with care and may not be removed from the units. Unauthorized rearranging of furniture is prohibited. Should any items nevertheless be moved within the unit, they must be returned to their original location by the time of departure at the latest. The guest is liable for damages caused by them, as well as for damages culpably caused by their accompanying persons or visitors. The guest is not liable for damages caused by force majeure.
(3) The guest is personally responsible for the stability and traffic safety of their brought equipment. Electrical connections may only be used with approved cables (CEE standard) and in compliance with the fuse limits. Charging electric vehicles at conventional sockets in the accommodations or at the pitches is strictly prohibited. Staying in natural areas (e.g., under trees) is at your own risk regarding typical natural hazards (e.g., falling cones or small branches after wind).
(4) The operator exercises house rights on the entire premises. In the event of use contrary to the contract (e.g., subletting, overcrowding, gross disturbance of the peace, or disregard for the House and Campsite Rules), we reserve the right to terminate the contract without notice after an unsuccessful warning. In particularly serious cases, termination may also take place without prior warning.
(5) In the event of termination without notice, the unit must be vacated immediately. The guest remains obligated to pay the agreed price for the unit for the entire booked period. Person-related fees and consumption-dependent additional costs will not be charged. The guest is permitted to provide evidence that we were able to re-rent the unit to another party or that the saved expenses are higher.

7. Stay

(1) The unit may only be used by the persons listed in the booking. Overcrowding or use by unregistered persons is not permitted. If the unit is used by more persons than agreed, a subsequent payment must be made for these persons according to the current price list, available at www.campingperlbach.de. We also reserve the right to terminate without notice according to point 6.
(2) Subletting or any other transfer of the unit to third parties is strictly prohibited.
(3) Visitors of guests must be registered before entering the site. Day visits are free of charge, provided that no overnight stay takes place and the visit is of an occasional nature. Daily or permanent stay of visitors on the premises is not permitted; in such cases, we reserve the right to charge the personal fee according to the current price list (www.campingperlbach.de). The guest is liable for the behavior of their visitors and their compliance with the House and Campsite Rules.
(4) The principle of mutual consideration applies to the entire premises. The instructions of the operator or their staff must be followed (house rights).
(5) The guest undertakes to comply with the House and Campsite Rules and to ensure that their accompanying persons do the same. These rules can be viewed in advance on our website (www.campingperlbach.de); the declaration of consent is made upon completion of the booking. In the event of significant or repeated violations of these General Terms and Conditions or the House and Campsite Rules, the regulations for termination without notice and payment obligations according to point 6 apply accordingly.

8. Cancellation

(1) A cancellation by the guest of the accommodation contract concluded with us must be made in text form (e.g., e-mail).
(2) The guest has the right to cancel free of charge up to 3 days before the planned arrival date. Regardless of this, there is a right to cancel free of charge within 12 hours of receiving the booking confirmation, provided that the booking was not made on the same day as the planned arrival.
(3) In the event of a cancellation after these periods have expired, the guest is obligated to pay compensation. This refers exclusively to the price of the booked unit for the booked period. Person-related fees and consumption-dependent additional costs will not be charged.
(4) The amount of compensation is calculated as follows:

(5) The guest is permitted to provide evidence that the operator has suffered no damage or significantly less damage.

9. Cancellation by the Operator

(1) In consideration of the cancellation right granted to the guest (see point 8), the operator is also entitled to cancel the booking up to 14 days before arrival or within 12 hours of sending the booking confirmation. In this case, any payments already made will be refunded in full.
(2) A later cancellation by the operator is possible if there is an objectively justified reason. This applies in particular to force majeure or other unpredictable circumstances beyond the operator’s control (e.g., serious illness or accident of the hosts, serious damage to the rental property) which make the fulfillment of the contract impossible or significantly more difficult.
(3) The operator is also entitled to cancel if an agreed advance payment or deposit was not made on time or if the booking was made under misleading or false information regarding essential facts (e.g., the identity of the guest or the purpose of the stay).
(4) In the event of a justified cancellation by the operator, the guest has no claim to compensation (e.g., for travel costs or the additional cost of alternative accommodation), provided the cancellation is not based on intent or gross negligence on the part of the operator. Any payments already made will be refunded to the guest within 14 days.

10. Liability

(1) The operator is liable for the proper provision of the unit within the scope of legal due diligence. For property damage, liability is limited to intent and gross negligence. This limitation does not apply to damages resulting from injury to life, limb, or health.
(2) No liability is assumed for the loss of objects, valuables, or theft (e.g., from tents, vehicles, or buildings), nor for vandalism by third parties. The guest is personally responsible for ensuring sufficient insurance coverage for their property.
(3) The operator assumes no liability for damages caused by the failure of equipment, disruptions in water or electricity supply, or force majeure, provided that there is no intent or gross negligence.
(4) Arrival and departure as well as the use of the grounds are the guest’s own responsibility. Parents and supervisors must fulfill their duty of supervision towards children.
(5) The use of natural outdoor areas and paths is at your own risk. The operator is not liable for typical natural and forest hazards (e.g., uneven ground, branches, cones, insects, or wild animals). The guest is liable for all damages caused by them, their fellow travelers, or their visitors.

11. Internet access via WiFi

(1) We provide internet access via WiFi for shared use, subject to availability. There is no claim to actual availability or reliability. We are entitled to restrict access or block services at any time. The guest does not have the right to allow third parties to use the WiFi without our express consent.
(2) Use is via password. The guest undertakes to keep the access data secret and not to pass it on to third parties. If the guest wishes to grant access to third parties, this is subject to our prior written consent and the identification of the third party. We have the right to change access data at any time.
(3) The guest is advised that the WiFi only provides access; antivirus and firewall are not provided. Data traffic is unencrypted. Use is at the guest’s own risk. We assume no liability for damage to the guest’s digital media resulting from use, unless the damage was caused by us intentionally or through gross negligence.
(4) The guest is personally responsible for the data transmitted via the WiFi and for legal transactions conducted. The guest undertakes to comply with applicable law. The guest shall indemnify us against all third-party claims based on illegal use of the WiFi by the guest or their companions (especially copyright infringements). This also includes the costs of a reasonable legal defense.

12. House and Campsite Rules, General Rights and Obligations

(1) The guest is obliged to comply with the House and Campsite Rules. These are part of the contract and are available on our website (www.campingperlbach.de).
(2) We reserve the right of access to the units at any time, especially in case of imminent danger. Appropriate consideration must be given to the guest’s interests worthy of protection when exercising the right of access.
(3) We will inform the guest in advance about the exercise of the right of access, unless this is not reasonable or impossible under the circumstances of the individual case.
(4) We are entitled to carry out necessary maintenance and repair work on the units even during the guest’s presence, provided these are urgent or the guest gives their consent.

13. Place of Jurisdiction

(1) If the guest is a merchant or a legal entity, the District Court of Straubing is the exclusive place of jurisdiction for all disputes arising from the contractual relationship.
(2) In all other cases, the place of jurisdiction is determined by statutory provisions.

14. Text form

Amendments and additions to these General Terms and Conditions must be made in text form (e.g., e-mail). This also applies to the amendment of this form clause.

15. Severability Clause

Should individual provisions of these General Terms and Conditions be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid or unenforceable provision shall be replaced by an effective and enforceable regulation whose effects come closest to the economic objectives pursued by the parties.

Last updated: February 2026